FAQs

Are you regular travel agents?

Yes and no. Unlike the transactional, desk-bound agents of yesterday, we consider ourselves professional consultants, much like your financial advisor. We believe that time is the greatest luxury and that travel should be transformative, so you won’t see us delivering off-the-shelf, mass-market trips. We research and vet everything we recommend and while we have our personal favorite hotels and destinations, ultimately we aim to provide the perfect experience for you and your travel companions. We ask that you spend a bit of time sharing your preferences with us at the beginning of the process. Then you can relax and leave the rest to us.

How are you paid? Do you charge fees?

Hotels, tour operators and other travel providers pay agents a commission for access to our clients. Commission is typically built into the rates, so you won’t pay a higher rate by booking with us and in fact, the amenities you receive (like free breakfasts and resort credits) often mean that in the end, you’re getting more value for your dollar. We also have access to special promotions and lower cost, business class airfares because of our high volume sales. We charge fees for air ticketing and for customized trip planning and concierge services, which we are happy to discuss. We do not charge fees for simple hotel bookings.

Do you work with everyone?

Unfortunately, no. Because we put so much energy and attention into each client’s trip, we keep our portfolio small and manageable. As we are specialists and solely focused on the luxury market and high-touch personalization, certain requests may not be in our wheelhouse. We offer a free phone consultation to determine if we can help you and often, if we aren’t a good fit, we know someone who is.

Why should I use Fig Travel Co.?

Now more than ever, the biggest advantage to using our services is peace of mind. When you book a trip with us, we are by your side from the beginning to the end and beyond. The nature of travel is that the unexpected will happen. Getting a little lost down a side street and discovering a fabulous local café is part of the fun. Missed connections, lost luggage and other mishaps are not. No matter what situations arise, we are here to support and advocate for you.